Refund policy

Returns Policy

Returned items must follow to our returns policy for a full refund:


  • Your return must be scheduled no later than 14 days after you receive the order. After this time, we cannot guarantee that we will accept the order for refund.
  • Once your return has been received and it complies with our returns policy, we will refund you by your original payment method
  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
  • Items must be returned unworn (other than to try them on), unwashed, undamaged, and unused with their original tags.
  • Any underwear must be returned in the original packaging with the hygiene sticker still in place.
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit.


If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

Returns Process


We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package.


THE ESTHE offers a free collection service to all customers.


You have 14 days from receiving your order to schedule a return. Please contact us at theesthe@theesthe.me 


We aim to process all returns within 2 business days of receipt.

 


Refund Policy

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.


We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery.  We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Faulty Items


Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.


If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

If you have owned your item for longer than this, please contact us by email -  theesthe@theesthe.me 

 

Cancellation Policy


When cancelling a purchase and returning Products to us you have two options available to you:


    1. Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option, you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.
    2. Use our Free Returns service. If you choose this option, you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.


If you would like to cancel your order, you must notify us of your wish to cancel within 24hours after placing the order by email -  theesthe@theesthe.me